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Frequently Asked Questions

If you wish to cancel your order, it must be cancelled prior to the confirmation of the order, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return. Made to order items cannot be cancelled. Please contact our Customer Service team and they will advise you what’s possible and take you through the necessary steps – this will include providing you with a Return Authorisation Number.
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For more detailed information on ‘Returns & Refunds’ click here

Orders will be dispatched within 3-5 business days barring any unforeseen circumstances that may cause delays.

Sorry no. Unfortunately, the freight network we use to post your packages requires a residential or business address.

Currently to New Zealand only small packages (excludes medium and large items)

Yes. We use StarTrack which is an Australian transport and logistics company owned by Australia Post for small packages. Medium and large items will be sent by private freight companies. For the best freighting solutions our freight is calculated based on individual orders and delivery location. We endeavour to provide the best possible rates.

Yes, all our prices are inclusive of GST

We accept payment via the following methods:

  • Visa, MasterCard using Stripe through our secure site. Oppenheimer is a secure website using SSL encryption for all transactions. 

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